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Customer service policy
View our policy for customer service in this section
Inside our latest #myhcpcstandards webinars
Why you should get involved and sign up to our latest webinar series.
Update on the Indicative Sanctions Policy review
In early 2017, the HCPC commenced a review of the Indicative Sanctions Policy to ensure it is up to date, reflects public opinion, and continues to support fair and proportionate decision making. As part of this review we commissioned market research into the public’s views of the Policy and undertook a public consultation.
Conversion therapy ban – what registrants need to know
The HCPC has responded in support of the Government Equalities Office (GEO) consultation proposing a ban on practices known as conversion therapy in England and Wales.
Preparation for practice: The role of the HCPC's standards of education and training in ensuring that newly qualified professionals are fit to practise
The overall aim of this project is to explore ‘preparation for practice’ of newly qualified professionals who have completed pre-registration education and training programmes approved by the HCPC. Evidence gained from this project will inform and assist the HCPC in decision-making regarding the SETs (and supporting guidance) required when preparing newly qualified professionals to be fit to practise.
HCPC joins lay advocacy service POhWER
As part of our Fitness to Practise (FTP) Improvement Programme to consistently enhance the communication, engagement and support we provide to people who are part of our FTP processes, we’re happy to announce that we’ve partnered with the cross regulatory independent lay advocacy service POhWER.
Gender and ethnicity pay gap reports 2022
The data for both these reports is from the snapshot date of 5 April in the preceding year (2022).
Professor Carl Stychin
Lay Council member
Welsh Language Standards - Annual Monitoring Report 2023-24
How we continue to implement steps to make sure we treat English and Welsh equally when communicating with the public in Wales.