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Customer feedback

As an organisation, our aim is to provide the best customer service we can for all our registrants and stakeholders

An employer's perspective: Supporting a registrant through fitness to practise proceedings

Ruth Clement is Head of Kent Children’s Therapies at Kent Community Health NHS Foundation Trust. A concern was raised about a HCPC-registered therapist that Ruth line-managed. Here she gives her perspective on the events and shares tips for employers or managers in similar situations.

Health, disability and becoming a health and care professional

This document gives you more information about disabled people joining the professions that we regulate.

How we are informing our work by considering graduate experience

We want to continually improve our support for education providers in meeting our regulatory requirements, and delivering the best programmes they can. A key part of our work is making sure we understand the experience of those going through education programmes.

Confidentiality and accountability

You need to make informed and reasonable decisions about your own practice to make sure that you always respect and protect the confidentiality of service users

Cookies used on our website

Information about the cookies used on our website and how to review your preferences and consent.

Information sharing with professional bodies

One of the core principles of our quality assurance approach is to use data and intelligence in our decision-making.

HCPC’s approach to the investigation of health matters

This policy explains how we investigate information we receive that indicates a registrant’s fitness to practise may be impaired because of their physical or mental health

Ensuring that your CPD benefits the service user

These benefits do not need to be radical and in many cases may simply be a result of improvements you have made to your practice

Employer case study - The effects of well-supported CPD (Optima Health)

Karen Philpotts, Head of Clinical Standards (MSH and MH) at Optima Health, shares a case study on the impact of well-supported CPD on one practitioner and their team.

Applicants with convictions

How to consider applicants with convictions or cautions and make decisions regarding their suitability for registration and ability to provide a professional service for the public. 

Performance review requirements 2022-23 - what to expect

We emailed education providers due their performance review in 2022-23 and 2023-24 in early August. Providers who will undergo the process this year (2022-23) will have been given specific requirements and a key contact to work with at the HCPC. 

Registrant snapshot - 1 March 2023

Total number of registrants for the main HCPC Register, broken down by profession (1 March 2023).

Training and annual monitoring reminders for Visitors

Complete the three online training modules by 31 March 2019, and don’t forget annual monitoring assessment days are going paperless

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