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Raising a concern about a professional on our Register

How to raise a concern
What to expect from us if you raise a concern
The investigation process - flowchart
The investigations process - further information
What happens if the case is referred to a final hearing

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Home > Concerns > Raising a concern about a professional on our Register > What to expect from us if you raise a concern

What to expect from us if you raise a concern

If you raise a concern with us, you can expect us to treat you fairly and explain what will happen at each stage. We will give you details of a case manager who you can contact if you have any questions and who will keep you up to date with the progress of our investigation.

Role of the case manager

We allocate a case manager to each case. The case manager may change during the course of the investigation. If this happens, we will tell you and you will always have a named contact. They are neutral and do not take the side of either the registrant or the person who makes us aware of concerns. Their role is to manage the case throughout the process and to gather relevant information. They act as a contact for everyone involved in the case. They cannot give you legal advice but they can explain how the process works and what panels consider when making decisions.

You may also want to get advice from an organisation that helps deal with concerns. You can find more information about these organisations here.

How much of my time do you need?

If you raise a concern, the amount of time you need to give will depend on how complicated the case is. We are likely to need to ask for more information from you during the course of our investigation.

If the case goes forward to a final hearing, you may need to meet our solicitor and provide a witness statement. We will pass your contact details to our solicitors so they can contact you direct. You may also have to go to a hearing and give evidence. This can sometimes involve an overnight stay if it takes place away from your home. You can find more information about providing a witness statement and attending a hearing here.

How long will it take?

We understand that telling us about a concern and the investigation process can be stressful, so we try to consider the case as quickly as we can.

We aim to:

  • prepare the case, so that the registrant may respond to the allegations against them, within five months of the decision that the concern meets the Standard of Acceptance; and
  • hold a final hearing within seven months of the Investigating Committee Panel’s decision that there is a case to answer.

While these are our aims, the time a case takes to reach the end of the process can vary depending on the nature of the investigation we need to carry out and how complicated the issues are. As a result of this, each stage of the process may take either a shorter or longer period of time.

Your case manager will keep you informed of the progress of the case, but if you have any questions about what is happening, or why it may be taking longer than our aims, you can contact them for an update.

Keeping your information confidential

When we are investigating a case, we will need to tell the registrant/s involved. We will also need to copy anything you send to us to the registrant so they can respond. This will mean the registrant will know you have raised the concern but we will make sure that we remove your contact details and other personal information from the documents we send.

We will not normally take further action if information is provided anonymously (where the person providing us with the information does not give their name). This is because we want to operate a fair and clear process and we cannot go back and ask for more information if we do not know who has contacted us. However, as our main function is to protect the public, if information given to us anonymously relates to serious and credible concerns about a registrant's fitness to practise, we may consider taking further action. If you want to raise a concern anonymously, you should contact us so we can discuss what options may be available to you.

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