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Home > Concerns > Information for employers and managers > What to expect from us if you raise a concern

What to expect from us if you raise a concern


If you raise a concern with us about a registrant, you can expect us to treat everyone involved fairly and explain what will happen at each stage. We will give you details of a case manager who you can contact if you have any questions and who will keep you up to date with the progress of our investigation.

Role of the case manager

We allocate a case manager to each case. The allocated case manager may change during the course of the investigation. If this happens, we will tell you and you will always have a named contact. They are neutral and do not take the side of either the registrant or the person or organisation who makes us aware of the concerns. Their role is to manage the progress of the case through the process and gather relevant information. They act as a contact for everyone involved in the case.

They cannot give legal advice but they can explain how the process works and what panels consider when making their decision.

How much of my time do you need?

The amount of your time we need if you raise a concern with us will depend on how complicated the case is. We are likely to need to ask for more information from you during the course of our investigation.

If the case goes forward to a final hearing, you or members of your staff may need to meet with our solicitor and provide a witness statement. You may also have to come to the hearing and give evidence. This can sometimes involve an overnight stay if the hearing takes place away from your home town. You can find more information about this by clicking here.

How long will it take?

We understand that the investigation process can be stressful for the employer or manager who has raised the concern and the registrant involved, so we try to consider cases as quickly as we can.

We aim to:

  • prepare the case, so that the registrant may respond to the allegations against them, within five months of the decision that the concern meets the Standard of Acceptance; and
  • hold a final hearing within seven months of the Investigating Committee Panel’s decision that there is a case to answer.

While these are our aims, the time a case takes to reach the end of the process can vary depending on the nature of the investigation we need to carry out and how complicated the issues are. As a result of this, each stage of the process may take either a shorter or longer period of time.

Your case manager will keep you informed of the progress of the case, but if you have any questions about what is happening, or why it may be taking longer than our aims, you can contact them for an update.



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